Facilities Management Models , Methods and Tools Research Results for Practice

This book presents research tested models, methods and tools that can make the work of the facilities manager more robust and sustainable, help long-term strategic planning and support students and practitioners in FM to improve the way they approach and deal with challenges in practice. The 34 models, methods and tools are presented in relation to fi ve typical challenges for facilities managers:

This book presents ten years of research at the Centre for Facilities Management -Realdania Research (CFM). CFM was established as a national research centre in Denmark with fi nancial support from the private foundation Realdania on 1 January 2008 with the purpose of strengthening the research within Facilities Management (FM).
CFM has had a physical base with management, etc., at the Technical University of Denmark (DTU) and a place at the institute DTU Management, but it has also from the start been a virtual centre with researchers and collaboration partners placed at other Danish universities and companies: Roskilde University, SBi (Danish Building Research Institute/Aalborg University), University of Southern Denmark and the consulting company COWI A/S. CFM initially was established for a period of fi ve years, but it has since been prolonged, including additional fi nancial support from Realdania. This means that CFM had its ten-year anniversary by the start of 2018. This was celebrated by a whole-day conference on 27 February 2018 at DTU. On that occasion, CFM launched two new publications in Danish -an anniversary book and a Guide to Facilities Management Tools . The present book in English includes a combination of the two anniversary publications.
The idea behind the book is to give a general overview of CFM's research in the period of 2008-2017 by presenting the most important results of practical, applicable character from CFM's research projects. It is aimed mainly at FM practitioners, but also students and others with an interest in FM.
The book is divided into two main parts. Part A is a guide to FM tools and introduces a short and concise description of 22 tools related to 5 typical processes in FM practice. Part B is a more in-depth, but still fairly short and concise, description of 34 models, methods and tools of practical application in FM.
The guide is an appetiser and entry to select relevant tools, which can then be understood deeper by reading the related chapter about a specifi c tool in Part B . Those really interested can fi nd further information in the references included in each chapter in Part B .
The book as a whole has been edited by Per Anker Jensen, who has been head of CFM since the start. The guide to FM tools were, in the original Danish versions, edited by a small task force consisting of Per Anker Jensen; Susanne Balslev Preface Preface xi Nielsen, former deputy head of CFM; and Mette Ullersted, graphical facilitator with her own company, Playmaker. It was developed from the involvement of a number of experts in research and practice in two workshops. The current English version in Part A was edited and translated by Per Anker Jensen.
Part B was also edited by Per Anker Jensen. The chapters were prepared in a collaboration between the editor and the author of each chapter, and the authors have approved the chapters based on their research. Each chapter has been supplemented by an evaluation of the practical applicability of the results, and these evaluations have been made by the editor -in some cases together with the researcher in question.
Finally, I wish to thank all the contributors to the book for their participation, all researchers and collaboration partners who have participated in CFM's activities over the ten years and not least, the foundation Realdania, which, through its fi nancial support, has made it possible for CFM to strengthen the research in FM.

Forewords
It is my pleasure to provide a foreword to this publication. While I am perhaps an unusual choice to be asked to do so, given my bias towards doing it and communicating it rather than theorising about it, I am, however, passionate about True Facilities Management and welcome every opportunity to support members of my peer group, who try and communicate the potential that it offers. I applaud Per Anker Jensen and his team within the CFM of Technical University of Denmark for the work that they have done over many years. The educational and research communities that I have known over many years play important roles in the recognition and development of what is the 'new kid on the block' of the professional disciplines within the built environment sector and is indeed 'business critical' for our ongoing development as a strategic professional discipline. Per Anker Jensen is someone I have known since his entry into the educational sector of the Facilities Management community, and I have shared his vision to inform and develop awareness regarding the value that Facilities Management offers the public sector, industry and commerce worldwide.
The subject matter of this publication is important and represents a considerable amount of effort over a prolonged period of time. It represents the developing years of Facilities Management as a distinct discipline as opposed to the more common perception that it is merely a facilities services function. Therefore, it is an important record of that period of time and the evolution of the thinking, as well as the maturing of the discipline itself.
I have personally held the view that within Europe, which has led much of the development of Facilities Management as a strategic professional discipline, it has been the Nordic countries, along with perhaps the UK and the Netherlands, that have been at the forefront of the thinking within the sector. Therefore, it is in this context that I believe this publication is a signifi cant contributor towards recording the journey that has been the evolution of Facilities Management to date and also a record of the signifi cant contribution that has come from Denmark.
Regarding the content of the research profi led in the book, within Part A : Guide to FM Tools, you will fi nd subject matters such as strategy development, organisational design and optimisation. All of these are fundamental to the delivery of an effective Facilities Management regime and coincidentally all are also For me, True Facilities Management is no more and no less than good management and common sense. However, I also believe that True Facilities Management is a people business. Everything that we do is ultimately about people and how we can infl uence them in the widest sense. Publications such as this are extremely important when considering that some of those people will be tomorrow's facilities managers and leaders. They need to have an understanding of where Facilities Management has come from and why and how it has been used to great effect across the world, and perhaps more importantly how it is being used today and harnessing technology to improve the quality of life for all as is stated in the ISO 41011 published defi nition, which states that Facilities Management is 'organizational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business'.
I, therefore, applaud the work of CFM and those similar institutions around the world who undertake such research and capture it for the education and awareness of all. I especially applaud those who undertake the task of communicating it in order that others can benefi t. I do not envy them and therefore will continue to focus on the 'doing' aspect of it for as long as I can.

Stan Mitchell CEO Key Facilities Management International Chairman ISO TC 267 Facility Management
When I was fi rst asked to write a foreword for Facilities Management Models, Methods and Tools , I was slightly surprised and wondered what I could say about the publication and to others involved with the many aspects of Facilities Management.
After refl ecting on my concerns, I realised that the content spoke for itself. After ten years of research activity, the Centre for Facilities Management -Realdania Research (CFM) is well placed to offer up a wealth of material, which will benefi t and give support to Facilities Management professionals. These professionals include those working in education and research, as well as those who face customers and clients.
The Facilities Management Models, Methods and Tools is split into two distinct areas and acts as a guide to FM tools and an outline of models, methods and tools. The collection of chapters in this book provide a great deal of thought on leadership and practical suggestions. The chapters highlight some approaches, which will enable all those interested in Facilities Management to become aware of the ideas and themes that we all face to differing degrees on a regular if not daily basis.

xiv Forewords
The themes covered by the research strands range from strategic thinking to space planning to service and added value. When looking at the work that had been undertaken and the models and methods that are presented, there is a wealth of information that covers the workplace, sustainability and innovation, as well as the more recent work concerning the transfer of knowledge between Facilities Management and construction projects. This is a publication that has much to offer to those starting out in the world of Facilities Management, but it is also a valuable resource for seasoned professionals. The content will offer a degree of new insights as well as confi rm that you are on the right track with what you are doing.

Gordon Campbell McMillan Facilities Manager (UK and Ireland) Medtronic Limited Former Board Member of the European Facility Management Network (EuroFM) Former Chairman of the EuroFM Corporate Associates Network Group
Facilities Management is still a young discipline in practice as well as in an academic perspective. My own way into Facilities Management started in the early 1980s from working with property and building management, and then actively joining the EuroFM and International Facility Management Association (IFMA) networks back in early 1990. In relation to these network activities, more than 20 years ago, I met Per Anker Jensen. From the fi rst time we meet, I got to know Per as a very knowledgeable professional in Facilities Management, focussing both on the professional development in practice and developing education and research.
From 2005 when Per Anker Jensen started working on developing FM education at DTU, our collaboration has been focussed on developing education and research in FM in close cooperation with practice. This work represents a common understanding of a knowledge triangle between FM research, practice and education, where students, educators and researchers cooperate with professionals. The learning process is based on interaction, giving the possibilities for implementing research results and testing new solutions for tomorrow's FM activities. In order to succeed, the knowledge development with research and implementation of new FM models, tools and methods needs to be documented and published.
Here the new book 'Facilities Management Models, Methods and Tools' edited by Per Anker Jensen, represents an important international publication contributing to the development of FM. The new book represents the most comprehensive overview of multiple facilities management models, methods and tools collected, systemised and documented in one publication.
The overview of the research results for practice developed by CFM over a period of ten years show that FM has developed to be a recognised professional and academic fi eld. The book describes FM in line with the European FM standard EN 15221-1 from 2006 and the new global ISO 41011 from 2017, and not at least the understanding of FM that has been the foundation of the Danish Facilities Management Association (DFM).

Forewords xv
The previous publications 'CFM's Anniversary Book' and 'Guide to FM Tools', published in Danish, have been important for FM practitioners and education in Denmark, and useful for readers in Norway and Sweden. Taking into account that many potential readers are not familiar with the Scandinavian languages, I am glad that Per Anker Jensen has edited and translated the two books into one book published internationally in English to reach a far larger group of international readers from practice and academia.
The new book Facilities Management Models, Methods and Tools: Research Results for Practice is fi rst and foremost an impressive comprehensive and thorough documentation of ten years of research at the Centre for Facilities Management (CFM) at DTU. Realdania's support for the establishment of CFM at DTU in 2008 has been central to strengthening the research and development of the FM fi eld.
I am very pleased with the work Per Anker Jensen has done to document the CFM research, and I am looking forward to using the new book as a basis for future research and cooperation with FM practice. In addition, I am curious to see how we can use and develop the many models, methods and tools in our FM educational programmes in the coming years. Tore

Contributors Introduction
The second part consists of 34 short chapters, which cover a project or result, including a central illustration of a model, method and/or tool, and often together with short case presentations. Twenty-two of the chapters concern tools that are introduced briefl y in the fi rst part of the book. Texts and illustrations are mostly based on earlier publications, but they have been edited in a standardised and concise form. Each chapter includes references to the most important literature with more detailed information about the results.